RETURNS
Our policy lasts 21 days from delivery. If 21 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking, as lost parcels are not the responsibility of Case Space.
Take care returning fragile items - damaged during transit will not be eligible for exchange or refund.
In compliance with relevant State Laws, refunds will only be honoured for products with manufacturing faults only or gross misrepresentation*
We will not honour refunds for wrong sizes purchased, wrong style selected or any other reason which is not at the fault of Case Space or it's vendors and/or suppliers.
Several types of goods are exempt from being returned.
We do not accept products that are intimate or sanitary goods, including swimwear and lingerie.
Additional non-returnable items:
Gift cards
Sale items (reduced to clear)
We take every care to ensure all images and descriptions provide the accurate information. Please take the time to look at images carefully.
To complete your return, we require a receipt, proof of purchase or valid order number.
There are certain situations where refunds, exchanges and returns will not be honoured:
Any item not in its original condition, is damaged, washed or missing parts for reasons not due to our error. These will be sent back at the customer's expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Unfortunately, all sale items are final and cannot be refunded or returned.
Exchanges (if applicable)
If you need to exchange anything, send us an email at [email protected]
International Returns
International returns are available, however must be sent back to our Australian Office at the expense of the buyer.
Please also be aware of currency conversion. All items are charged in AUD (Australian Dollars). In the rare chance an item or order must be refunded, refunds are done at the current exchange rate and is no way controlled by Case Space. We will refund you in full AUD. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.
You should consider using a trackable shipping service or purchasing shipping insurance so we can help you locate lost or delayed return parcels. We can't accept returns unless they are safely returned to our office.
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* Gross misrepresentation includes items which come with unexpected features, is missing vital features or fabric listed is incorrect. It does not include sizing issues (unless it does not match the sizing chart by more than 7%), dislike of the style or low grade colour variations. All images are optimised to show colours and features to their best ability. Slight variations are normal as each monitor or screen has different settings. Neon colours will be marked as neon, as this does not show well online. If in doubt, compare to photos on mobile, or contact us via email for assistance [email protected]